Delivery speed is our priority. We ship goods the next day after an order is placed and paid for. The speed of delivery depends largely on the shipping company you select. You can choose from a range of options: Czech Post, DPD and DHL.
Estimated delivery time:
DPD: 2 to 6 business days
DHL: maximum 3 days
PPL: maximum 3 days
Czech Post (Standard Shipping): 1 to 4 weeks
- Contact a sales representative at firstname.lastname@example.org.. Include the order number and describe your problem in brief. This will let us know to expect a parcel from you.
- Along with the returned product, add some information about the fault, order number and your suggestion for remedy. We can send you a new SpeedBox chip or give you a full refund. Please pack products well before sending.
- Send your parcel to the following address:
Ebike Electronic s.r.o.
K Nemocnici 21
741 01 Novy Jicin
We kindly ask you to send complaints to this address to ensure no delays in the process.
Mark international deliveries as "LOW VALUE GIFT".
Keep your tracking number in case you need to track your shipment.
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